Refund policy
OspreyWatch Shop — Returns & Refunds
We want the equipment you choose to fit your needs. If you’re unsure about compatibility, contact shop@ospreywatch.com before opening, installing or activating your product.
15-day returns
You may request a return within 15 calendar days after delivery for eligible products that are unopened, unused and in their original condition.
Include all original packaging, accessories, manuals and components. Manufacturer seals and serial-number labels must remain intact.
We do not charge a restocking fee for returns that meet these requirements.
Requesting a return
Email shop@ospreywatch.com with your order number, the item you wish to return and the reason. For damaged, incorrect or potentially defective items, include a description and photos when practical.
We will provide return authorization and the appropriate return address. Ship your authorized return within five calendar days after we send those instructions. A timely request remains eligible while you await our response.
Do not send equipment to our office, a manufacturer or a distributor without our instructions. The return destination may differ from the original shipping location.
Return shipping
For changes of mind or customer-selected equipment that does not fit the intended system:
- You are responsible for return shipping.
- Original shipping charges are not refundable.
- Use tracked shipping and protective outer packaging.
If we shipped the wrong item, the product arrived damaged or a defect is confirmed under our 30-day assistance provision, we will cover standard return shipping through a prepaid label or an arrangement approved in advance. No restocking fee applies.
If your order shipped free, we will not deduct an undisclosed outbound shipping charge from your refund.
Opened, installed or activated equipment
Opened, installed, mounted, wired, programmed, registered or activated products are not eligible for ordinary change-of-mind returns.
This restriction does not remove your rights regarding defective, damaged, incorrectly supplied or materially misdescribed products.
If we expressly confirmed compatibility based on accurate information you supplied and that recommendation was incorrect, contact us within 30 calendar days after delivery. We will arrange an appropriate return or exchange without a restocking fee and cover standard return shipping. Applicable legal rights remain unaffected.
Damaged, incorrect or defective products
Inspect your order promptly and contact us as soon as you discover a problem. Keep the packaging while we resolve shipping damage.
Our 30-day defective-product assistance is separate from the 15-day change-of-mind return window. For a confirmed product defect reported within 30 calendar days after delivery, we will offer a replacement or a refund for the affected product. Damage caused by misuse, improper installation or unauthorized modification does not qualify as a product defect.
If we refund a defective, shipping-damaged or incorrectly supplied product, we will include applicable sales tax and any original shipping charge attributable to that product.
Problems reported after 30 days may qualify for manufacturer warranty service. We will help you identify the applicable process. Warranty coverage, remedies and timing vary by product. Applicable legal rights remain unaffected.
Special orders, clearance and Drops
Any special-order or final-sale restriction will be clearly disclosed on the product page before purchase.
A discounted price, clearance label or OspreyWatch Drop designation alone does not make an item final sale. Final-sale restrictions do not exclude remedies required for defective, damaged, incorrect or misdescribed goods.
Refunds
We will inspect returned equipment and notify you of the outcome. For eligible returns, we will issue a refund to the original payment method within seven business days after receiving the returned item, or sooner where required by law. Your payment provider may take additional time to display the credit.
Refunds reflect the amount actually paid after discounts, plus applicable refundable sales tax. We do not deduct our company-funded charitable contribution from your refund.
For partial bundle returns, the refund is based on the returned item’s allocated purchase price after the bundle discount.
If an item does not meet the return requirements, we will explain why and discuss available options before imposing any additional charge.
Cancellations
Contact us promptly to request cancellation. If we can stop fulfillment, we will cancel and refund the order. If shipment cannot be stopped, the applicable return process will apply.
Installation and services
Returning hardware does not automatically cancel a separate monitoring, subscription, financing or installation agreement. Those services follow the terms disclosed when purchased.
This hardware return policy does not promise reimbursement of third-party installation, removal or service charges. Any rights required by applicable law remain unaffected.
Contact
Email shop@ospreywatch.com for assistance.
Nothing in this policy limits rights or remedies that cannot lawfully be excluded.