Shipping policy

OspreyWatch Shop — Shipping Policy

Shipping area and rates

We currently offer standard shipping to eligible addresses in the United States.

The standard shipping charge is $5.75 per order for the current assortment, unless a clearly disclosed promotion or product-specific rate applies. The final shipping charge is shown before payment.

International shipping is not currently offered.

Order fulfillment

Orders may ship directly from our distribution partners or from another fulfillment location. Products may arrive in manufacturer or distributor packaging.

An order containing several products may arrive in separate shipments. We will not add shipping charges after purchase without your agreement.

Processing and delivery timing

Any product-specific processing or shipping estimate shown before purchase applies to that item. Delivery timing depends on product availability, fulfillment location, destination and carrier service.

If no shipping timeframe is stated, we will ship within 30 days after receiving a properly completed order or contact you to obtain your agreement to a delay. If we cannot meet a stated shipping timeframe, we will notify you and offer the choice of accepting the revised timing or canceling for a refund of the unshipped merchandise and associated charges.

Delivery estimates are not guaranteed arrival dates unless expressly identified as guaranteed.

Tracking

We will provide tracking information when it becomes available. Tracking may take time to update after the carrier receives the shipment.

Delivery addresses and changes

Review your delivery address carefully before placing an order. Contact shop@ospreywatch.com promptly if a correction is needed.

We will try to make changes before shipment, but changes may not be possible once fulfillment begins. Any additional charge for a requested reroute or reshipment will be explained and agreed upon before it is incurred.

Damaged or missing shipments

Contact us promptly if a shipment arrives damaged, contains the wrong item or has not arrived as expected. Keep the packaging and provide photos when practical.

If tracking shows delivery but you cannot locate the package, check the delivery location and contact us. We will investigate with the fulfillment partner or carrier and explain the available resolution. A delivery scan alone does not automatically determine the outcome of your claim.

Local distributor pickup

Local distributor pickup may be available by prior arrangement. It is not confirmed until we provide the pickup location and instructions. Please do not visit a distributor branch expecting an order to be available without confirmation.

Any applicable shipping adjustment will be confirmed when pickup is arranged.

Installation and returns

Shipping does not include installation, programming or monitoring unless expressly stated in the product offer.

Return shipping is governed by our Return and Refund Policy.

Contact

For shipping assistance, email shop@ospreywatch.com with your order number.